Privacy and Cookie Policy

What is a cookie?

A cookie is a small file consisting of letters and numbers that is downloaded onto your computer or device when visiting a website. Cookies are used by many websites and can do a number of things e.g. remembering your preferences, remembering what you have put in your shopping basket, and counting the number of people looking at a website at any given time.

By accessing this website, you agree that we can place cookies on your device. You can disable cookies completely by changing your browser settings (see “Managing Cookies” below) however some areas of the site will not be accessible or may not function properly.

Cookie uses

Most websites use cookies but not all use them for the same purpose. The International Chamber of Commerce (ICC) categorises cookies into four main groups. Below is a guide to the different types of cookies and how we use them.

Strictly necessary cookies

These are essential for you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided, including gaining access to secure areas of website. ‘Strictly necessary’ cookies will not be used to gather information about you that could be used for marketing, or remember where you’ve been on the internet.

We use these cookies for, but not limited to;

  • Remembering the information you have entered on forms so that you do not have to re-enter these details if you go back to a previous page
  • Identifying you as being securely logged on to our website.

Performance cookies

Performance cookies collect information about how visitors use a website. These cookies do not collect information that can identify a user of the site. All information these cookies collect is aggregated and therefore anonymous. The information collected is only used to improve the performance of the site.

We use performance cookies for:

  • Providing statistics about how people use our site, e.g. the number of visitors to a page
  • Identifying any errors that occur so that we can improve our website
  • Testing different designs of our website

Here is a list of our performance cookies:

Cookie Name: _ga
Expiration Time: 2 years
Description: Used to distinguish users.

Cookie Name: _gid
Expiration Time: 24 hours
Description: Used to distinguish users.

Cookie Name: _gat
Expiration Time: 1 minute
Description: Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

Cookie types

We use three types of cookies on our website. These cookies are:

  1. Session cookies

Session cookies are only active during the time you are using the website. As soon as you leave the site, they are deleted from your device or browser cache memory. Typically, we use these cookies for completing forms.

When you enter details on a form, a cookie will be used to store that information. If you then go back to a previous page, the cookie will remember the data you have entered so that you don’t have to enter this again.

  1. Persistent cookies

These are cookies that will remain on your device after you have left the site or closed your web browser. They are typically used to remember settings.

  1. Third party cookies

We have carefully selected other companies to work with in order to give the best service to our customers. Like most websites, we use third party companies to provide analytics software. We use these as they are able to provide specialist software that allows for a deeper insight.

These companies deploy cookies to provide us with information about how people use our site. This information is completely anonymous and is only used to make improvements to our website.

Some third party tools will have a policy to use first-party cookies on client sites for one or more of the following purposes: to help identify visitors; assess usage patterns and perform traffic analysis; identify preferences; diagnose problems with our servers; analyse trends; and otherwise administer their products and services.

Managing cookies

Most web browsers allow control of selected cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit  and select the “Manage Cookies” tab.

To opt out of being tracked by Google Analytics across all websites visit

Privacy Policy

We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

Data controller

The data controller responsible for this website is Capital Refractories Limited, Station Road, Clowne, Chesterfield, S43 4AB,, who can be contacted at UK Headquarters, Capital Refractories Limited, Station Road, Clowne, Chesterfield, S43 4AB. Our Data Protection Officer is Emily Davies, who can be contacted at Capital Refractories Limited, Station Road, Clowne, Chesterfield, S43 4AB.

This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

Lawful basis for processing

For each method by which we collect personal data, this privacy policy documents our lawful basis for processing the data. Where we collect personal data for business customers, this data is collected on the basis of legitimate interests.

Where we rely on your consent to process your data, we explain how you can withdraw your consent and delete your data.

Individual rights

The GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us at the following address:

The Data Protection Officer, Capital Refractories Limited, Station Road, Clowne, Chesterfield, S43 4AB.

In some cases you can also exercise your rights through automated systems, as described at the relevant points in this privacy policy.


The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website.


In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity we may disclose data relating to those involved or affected to the appropriate authorities. We may also be obliged to disclose data if we receive a request from an appropriate authority.

Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.


Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas.

Data collected by third parties on our behalf

Google Analytics

We use Google Analytics to track visitor interaction with our site in order to produce statistical reports. Google collects details of the pages you view and the time you viewed them, the features of your browser, and your IP address. We have enabled IP anonymisation so that Google will not store your complete IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

To opt out of Google Analytics tracking on our site, see the Google Analytics section of our cookie policy. To opt out of Google Analytics tracking on all sites, use the Google Analytics Opt-out Browser Add-on.

Lawful basis for processing: Pursuance of our legitimate interests
Why? To allow us to analyse how visitors interaction with our site in order to improve our site and our services